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FAQ

The Ins And Outs of How We Do Business.

 

 

MAID. FOR. YOU.

 

 

Residential & Commercial Cleaning Services.

  • Are you fully licensed, insured and bonded?"
    Yes! We have this to protect both you and Peachy Kleen with the best coverage. Which means you can put your mind at ease when providing services you need as your cleaning company.
  • Why does it cost more for your first cleaning?
    We do this because we will likely spend more time on initial visit if you have not had professional cleaning in recent past. More extensive tasks will be done this time around.
  • What if i am not satisfied with my cleaning?
    Here at Peachy Kleen we guarantee all of our work. Of course we dont expect this to happen. All you have to do is notify the office within 24 hours of service and we will send someone out right away to make sure your service is to your satisfaction.
  • What are your office hours?
    Our normal office hours are Mon-Fri 8am to 5pm. We are available upon request to work around that schedule if needed. If calling after hours, someone will be in contact with you the next business day, if not earlier.
  • Do i need to be present during the cleaning?
    No. Majority of our customers have busy schedules through out the day and that's where Peachy Kleen comes in.
  • What should I do before my home cleaning service?
    1) De-clutter through out your house to ensure it will be put back in proper place. 2) If you want us to use your cleaning products and/or vacuum- please leave out in visible view. 3) If linens need to be changed make sure you leave clean linens out and placed on bed.
  • How do i schedule a change?
    Please go through our office for any scheduled changes. We require a 24 hours notice for cancellations to avoid a cancellation fee. Your time slot is reserved just for you, if you cancel last minute it can't be filled!
  • Will i always have the same house cleaner?
    Our cleaners work in teams of two or more depending on the size of the job. A team leader is assigned to your home. We make every effort to keep the same team leader assigned to your home, but cannot guarantee it. Illness, promotions, vacations, etc., can all result in a change of team or change of cleaners on a team. We try our very best to provide you with consistency. If staffing is subject to change, rest assured that every employee at Peachy Kleen is extensively trained to use all the same effective and efficient cleaning techniques as the next.
  • How do I pay for my cleaning?
    You can go about this in several ways. 1. You can pay leaving cash on the day of your cleaning and left on countertop in plain view. 2. You can use any major credit card or debit card right on your invoice that will be sent through text and email upon completion. 3. You can sign up for automatic payments (this avoids any late payment fees). 4. You can pre-pay for your cleans (this avoids any late payment fees). 5. We now have financing available for those big projects and don't want to fork out a large lump sum. 6. We no longer accept checks and apologize for any inconveniences.
  • Can i hire one of your cleaning professionals directly?
    No, our employees are not available for direct hire. Each employee has signed a contract to not solicit and not to accept any direct hires. We go through intense hiring measures through our resources and then continue to train to our standards.
  • How do you handle getting in our home if we are not there?
    1)You can provide us with a key that will be kept in safe keeping. We will label key with a code, never any names or addresses. The team leader will pick up the day of service and are checked back to management in our lockbox at the end of day. 2)You can provide us with a garage code. 3)You can place a key somewhere outside your home where our cleaners will be able to find it and put back right after. 4)You can wait for your cleaner to arrive, but will have to allot a 3 hour window. Many factors can affect arrival time, and we never want to rush out of a home. 5)If there is another way you would like us to gain access, just let the office know and we will try our best to accomodate. If we are unable to gain access to your home or business you risk being charged full rate for the lock out.
  • What areas do you service?
    Peachy Kleen services all areas within Twin Cities area.
  • What should I do with my pet?
    While we are lovers of all animals, we do ask that you keep your dogs in a restricted area. We take great caution to make sure indoor cats do not escape while we hold doors open to get our equipment inside the house. Most of our owners say that their dog(s) are harmless. Sometimes, they can act a different way when owners are not around because we are strangers invading their territory.
  • Are gift certifcates available?
    Absolutely! From expecting mothers, birthdays, christmas, new home to a just because present is the best way to treat someone to a vacation from house cleaning. Contact our office to get more information on more details on purchasing.
  • What is your cancellation policy?
    Once you’ve made an appointment with Peachy Kleen we have now reserved an appointment day/time exclusively and respectively for you. If you cancel less than twenty-four (24) hours from your appointment time you will be charged 50% (half) the amount of your agreed rate for the cancelled appointment. We kindly ask for a 48 hours notice of cancellation or preferably the most notice you can provide once you know you will not be able to keep the appointment time. We are happy to accommodate you with a rescheduled appointment however that will be subject to availability.
  • Do I need to tip my cleaner?
    Although it's not necessary to tip our employees it is encouraged, and of course the best way to say a job well done! You may include your tips with your payment, and we will pass them along to your cleaners or you can give it to them directly.

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